{"id":13515,"date":"2011-07-14T11:00:18","date_gmt":"2011-07-14T09:00:18","guid":{"rendered":"https:\/\/www.spreadshirt.de\/blog\/?p=13515"},"modified":"2017-03-02T16:28:15","modified_gmt":"2017-03-02T14:28:15","slug":"kundenzufriedenheit-2011-shop-partner-in-eu-not-amused","status":"publish","type":"post","link":"https:\/\/www.spreadshirt.de\/blog\/2011\/07\/14\/kundenzufriedenheit-2011-shop-partner-in-eu-not-amused\/","title":{"rendered":"Kundenzufriedenheit 2011 &#8211; Shop Partner in EU not Amused"},"content":{"rendered":"<p style=\"text-align: center\">\n<\/p><p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13528\" title=\"dc2_graphs_jan2011_global_rounded\" src=\"https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_global_rounded.jpg\" alt=\"\" width=\"620\" srcset=\"https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_global_rounded.jpg 1454w, https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_global_rounded-600x426.jpg 600w, https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_global_rounded-768x545.jpg 768w, https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_global_rounded-890x632.jpg 890w\" sizes=\"(max-width: 1454px) 100vw, 1454px\" \/><\/p>\n<p>Statistik-Fans aufgepasst!<br \/>\nViele von Euch wissen es vielleicht noch nicht, aber Spreadshirt erhebt von allen Leuten, die bei uns bestellen oder einen Shop er\u00f6ffnen, den Net Promoter Score, kurz <a href=\"https:\/\/www.spreadshirt.de\/blog\/2010\/01\/28\/umfrageergebnisse-viertes-quartal-2009\/\" target=\"_blank\">NPS<\/a>. Dieser gibt an, wie wahrscheinlich es ist, dass jemand Spreadshirt seinen Freunden und der Familie weiterempfiehlt. Einfacher gesagt: der NPS ist ein Index der Kundenzufriedenheit. Wer jetzt unbedingt mehr erfahren will, kann hier Henriks letzten <a href=\"https:\/\/www.spreadshirt.de\/blog\/2010\/01\/28\/umfrageergebnisse-viertes-quartal-2009\/\" target=\"_blank\">NPS-Blogpost<\/a> lesen oder sich bei <a href=\"http:\/\/de.wikipedia.org\/wiki\/Net_Promoter_Score\" target=\"_blank\">Wikipedia <\/a>weiter bilden. Nur soviel schon vorweg, <strong>mit durchschnittlich 42% Weiterempfehlungsrate sind wir im Vergleich zu anderen Unternehmen sehr gut dabei.<\/strong><\/p>\n<p>Die erste Grafik zeigt, dass es im Endkundenbereich keine signifikanten Ver\u00e4nderungen gibt. Wir gehen also davon aus, dass unsere Kunden weiterhin zufrieden mit uns sind \u2013 und das obwohl wir im Juni aufgrund von hohem Bestellvolumen Produktions- und damit auch Lieferengp\u00e4sse bei Digital Direkt Bestellungen hatten. Dennoch wart Ihr zufrieden mit uns, was uns sehr gl\u00fccklich macht.<!--more--><\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-13527\" title=\"dc2_graphs_jan2011_us-de_rounded\" src=\"https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_us-de_rounded.jpg\" alt=\"\" width=\"620\" srcset=\"https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_us-de_rounded.jpg 1840w, https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_us-de_rounded-300x168.jpg 300w, https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_us-de_rounded-1024x574.jpg 1024w\" sizes=\"(max-width: 1840px) 100vw, 1840px\" \/><\/p>\n<p>Die zweite Grafik zeigt Antworten von Shoppartnern in den USA und &#8211; exemplarisch f\u00fcr den europ\u00e4ischen Markt \u2013 deutsche Shoppartner. Unsere <strong>US\u2013amerikanischen Partn<\/strong>er scheinen sehr zufrieden mit der Zusammenarbeit zu sein; wir haben dort <strong>einen Wert von 40%<\/strong> erreicht. Allerdings haben wir feststellen m\u00fcssen, dass im letzten Monat unsere <strong>europ\u00e4ischen Partner weniger gl\u00fccklich<\/strong> mit uns waren. Dem wollen wir nat\u00fcrlich auf den Grund gehen und \u00fcberpr\u00fcfen gerade m\u00f6gliche Ausl\u00f6ser. Wir nehmen zum Beispiel an, dass die schlechteren Werte\u00a0 mit dem Deaktivieren von ein paar Folien zu tun hat.<\/p>\n<p>Oder liegt es vielleicht daran, dass Amerikaner nicht ganz so direkt sind wie die Europ\u00e4er?<br \/>\nWas denkt Ihr? Wo muss sich Spreadshirt verbessern? Woran k\u00f6nnte der Einbruch gelegen haben? Wir freuen uns \u00fcber jedes Feedback.<\/p>\n<div class=\"shariff shariff-align-left shariff-widget-align-left\">\n<div class=\"ShariffHeadline\">\n<h3 class=\"shariff_headline\">Teile diesen Beitrag<\/h3>\n<\/div>\n<ul class=\"shariff-buttons theme-default orientation-horizontal buttonsize-medium\">\n<li class=\"shariff-button facebook shariff-nocustomcolor\" style=\"background-color:#4273c8\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.spreadshirt.de%2Fblog%2F2011%2F07%2F14%2Fkundenzufriedenheit-2011-shop-partner-in-eu-not-amused%2F\" title=\"Bei Facebook teilen\" aria-label=\"Bei Facebook teilen\" role=\"button\" rel=\"nofollow\" class=\"shariff-link\" style=\"; background-color:#3b5998; color:#fff\" target=\"_blank\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 18 32\"><path fill=\"#3b5998\" d=\"M17.1 0.2v4.7h-2.8q-1.5 0-2.1 0.6t-0.5 1.9v3.4h5.2l-0.7 5.3h-4.5v13.6h-5.5v-13.6h-4.5v-5.3h4.5v-3.9q0-3.3 1.9-5.2t5-1.8q2.6 0 4.1 0.2z\"><\/path><\/svg><\/span><span class=\"shariff-text\">teilen<\/span>&nbsp;<\/a><\/li>\n<li class=\"shariff-button twitter shariff-nocustomcolor\" style=\"background-color:#595959\"><a href=\"https:\/\/twitter.com\/share?url=https%3A%2F%2Fwww.spreadshirt.de%2Fblog%2F2011%2F07%2F14%2Fkundenzufriedenheit-2011-shop-partner-in-eu-not-amused%2F&text=Kundenzufriedenheit%202011%20%E2%80%93%20Shop%20Partner%20in%20EU%20not%20Amused\" title=\"Bei X teilen\" aria-label=\"Bei X teilen\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; background-color:#000; color:#fff\" target=\"_blank\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><path fill=\"#000\" d=\"M14.258 10.152L23.176 0h-2.113l-7.747 8.813L7.133 0H0l9.352 13.328L0 23.973h2.113l8.176-9.309 6.531 9.309h7.133zm-2.895 3.293l-.949-1.328L2.875 1.56h3.246l6.086 8.523.945 1.328 7.91 11.078h-3.246zm0 0\"><\/path><\/svg><\/span><span class=\"shariff-text\">teilen<\/span>&nbsp;<\/a><\/li>\n<li class=\"shariff-button pinterest shariff-nocustomcolor\" style=\"background-color:#e70f18\"><a href=\"https:\/\/www.pinterest.com\/pin\/create\/link\/?url=https%3A%2F%2Fwww.spreadshirt.de%2Fblog%2F2011%2F07%2F14%2Fkundenzufriedenheit-2011-shop-partner-in-eu-not-amused%2F&media=https%3A%2F%2Fwww.spreadshirt.de%2Fblog%2Ffiles%2F2011%2F07%2Fdc2_graphs_jan2011_global_rounded.jpg&description=Kundenzufriedenheit%202011%20%E2%80%93%20Shop%20Partner%20in%20EU%20not%20Amused\" title=\"Bei Pinterest pinnen\" aria-label=\"Bei Pinterest pinnen\" role=\"button\" rel=\"noopener nofollow\" class=\"shariff-link\" style=\"; background-color:#cb2027; color:#fff\" target=\"_blank\"><span class=\"shariff-icon\" style=\"\"><svg width=\"32px\" height=\"20px\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 27 32\"><path fill=\"#cb2027\" d=\"M27.4 16q0 3.7-1.8 6.9t-5 5-6.9 1.9q-2 0-3.9-0.6 1.1-1.7 1.4-2.9 0.2-0.6 1-3.8 0.4 0.7 1.3 1.2t2 0.5q2.1 0 3.8-1.2t2.7-3.4 0.9-4.8q0-2-1.1-3.8t-3.1-2.9-4.5-1.2q-1.9 0-3.5 0.5t-2.8 1.4-2 2-1.2 2.3-0.4 2.4q0 1.9 0.7 3.3t2.1 2q0.5 0.2 0.7-0.4 0-0.1 0.1-0.5t0.2-0.5q0.1-0.4-0.2-0.8-0.9-1.1-0.9-2.7 0-2.7 1.9-4.6t4.9-2q2.7 0 4.2 1.5t1.5 3.8q0 3-1.2 5.2t-3.1 2.1q-1.1 0-1.7-0.8t-0.4-1.9q0.1-0.6 0.5-1.7t0.5-1.8 0.2-1.4q0-0.9-0.5-1.5t-1.4-0.6q-1.1 0-1.9 1t-0.8 2.6q0 1.3 0.4 2.2l-1.8 7.5q-0.3 1.2-0.2 3.2-3.7-1.6-6-5t-2.3-7.6q0-3.7 1.9-6.9t5-5 6.9-1.9 6.9 1.9 5 5 1.8 6.9z\"><\/path><\/svg><\/span><span class=\"shariff-text\">merken<\/span>&nbsp;<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Statistik-Fans aufgepasst! Viele von Euch wissen es vielleicht noch nicht, aber Spreadshirt erhebt von allen Leuten, die bei uns bestellen oder einen Shop er\u00f6ffnen, den Net Promoter Score, kurz NPS. Dieser gibt an, wie wahrscheinlich &hellip; <a href=\"https:\/\/www.spreadshirt.de\/blog\/2011\/07\/14\/kundenzufriedenheit-2011-shop-partner-in-eu-not-amused\/\">Weiterlesen<\/a><\/p>\n","protected":false},"author":505,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[31846],"tags":[],"class_list":["post-13515","post","type-post","status-publish","format-standard","hentry","category-tipps-tutorials"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kundenzufriedenheit 2011 - Shop Partner in EU not Amused - Das deutsche Spreadshirt-Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.spreadshirt.de\/blog\/2011\/07\/14\/kundenzufriedenheit-2011-shop-partner-in-eu-not-amused\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundenzufriedenheit 2011 - Shop Partner in EU not Amused - Das deutsche Spreadshirt-Blog\" \/>\n<meta property=\"og:description\" content=\"Statistik-Fans aufgepasst! Viele von Euch wissen es vielleicht noch nicht, aber Spreadshirt erhebt von allen Leuten, die bei uns bestellen oder einen Shop er\u00f6ffnen, den Net Promoter Score, kurz NPS. Dieser gibt an, wie wahrscheinlich &hellip; Weiterlesen\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.spreadshirt.de\/blog\/2011\/07\/14\/kundenzufriedenheit-2011-shop-partner-in-eu-not-amused\/\" \/>\n<meta property=\"og:site_name\" content=\"Das deutsche Spreadshirt-Blog\" \/>\n<meta property=\"article:published_time\" content=\"2011-07-14T09:00:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-03-02T14:28:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.spreadshirt.de\/blog\/files\/2011\/07\/dc2_graphs_jan2011_global_rounded.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1454\" \/>\n\t<meta property=\"og:image:height\" content=\"1032\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jenny\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jenny\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.spreadshirt.net\\\/de\\\/2011\\\/07\\\/14\\\/kundenzufriedenheit-2011-shop-partner-in-eu-not-amused\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.spreadshirt.net\\\/de\\\/2011\\\/07\\\/14\\\/kundenzufriedenheit-2011-shop-partner-in-eu-not-amused\\\/\"},\"author\":{\"name\":\"Jenny\",\"@id\":\"https:\\\/\\\/blog.spreadshirt.net\\\/de\\\/#\\\/schema\\\/person\\\/2f0954a5c1c0b6074db7e7b73e95e665\"},\"headline\":\"Kundenzufriedenheit 2011 &#8211; 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